James – It is possible she could be reduced for lack of scores though it is not a guarantee. We have a percent reduction scale based on total scores in last 12 months. The less scores the higher the reduction. However, that only comes off of your current index as of August 15, 2017. We also compare that number against the lowest index she’s had in the last 12 months and take whichever is lower.
Current index 20
Reduction for scores 4% = 19.2
Lowest index in last twelve months = 19.5
Lower of the two, 19.2
Hope this helps.